EADR Ltd. is an Alternative Dispute Resolution (ADR) organization that resolves disputes between licensed operators and respective players in both German and English. EADR is approved as an ADR body by the European Commission. Alternative Dispute Resolution (ADR) refers to different ways people can resolve disputes without trial. Common ADR processes include mediation, arbitration and impartial evaluation. These processes are often confidential, less formal, and less stressful than traditional court proceedings. ADR gives disputing parties the opportunity to resolve disputed issues with the help of a neutral third party.
Our team at EADR Ltd. cooperates to resolve gaming consumer disputes remotely or by other means, thereby ensuring that disputes are resolved with a comprehensive approach and taking into account the needs of all parties. Dispute resolution at EADR Ltd. is free for players and consumers. The fee for operators is as per the link below https://eadr.org/operator-fees.
At EADR we aim to raise awareness of consumer ADR and the European ODR platform, improve ADR network support and improve case management. We created an ADR network Alternative Dispute Resolution Forum A meeting for organizations to discuss and develop a common approach to conflict resolution.
We will be at this fair to introduce the ADR network and our case management system and compliance platform to other ADR organizations. Gaming Conference in Berlin Germany During the breakout session, you can attend our presentation EADR – Case study: complaints and learnings regarding player relations management. You can also stop by the EADR stand to get to know us better. We look forward to interacting with operators and other ADR organizations as well as sharing the latest information and solutions on case management!